Privacy Policy
At E2BET, your privacy and data security are our top priority. We are committed to safeguarding your personal information and being transparent about the data we collect, how we use it, and your rights regarding your information. This privacy statement describes how we collect, use, store, and protect your information when you use our website and services. Please read carefully to learn about our beliefs and methods.
By utilising our services, you consent to the conditions stated in this privacy policy. Should you disagree with any aspect of this policy, kindly stop using our website and services immediately.
Who Controls Your Information?
Throughout this Privacy Policy, E2BET and its subsidiaries, affiliates, and partners (collectively referred to as “we”, “us”, or “our”) are the data controllers responsible for collecting and using your data in compliance with applicable data protection laws.
Data Protection Officer
What if you are worried or have enquiries about how your data is handled? In such circumstances, you can reach our Data Protection Officer at [email protected].
What Information We Collect
We collect various types of information, which are essential for providing you with our services and ensuring a smooth, secure, and personalised experience:
Personally Identifiable Information
When you register an account, place bets, or use the services on our platform, you provide us with specific personal details, including:
- Username
- Full Name
- Email Address
- Phone Number
- Residential Address
- Billing Address
- Identification Documents
- Proof of Address
- Transaction History
- Payment Information (credit/debit card details or other payment methods)
- Website Usage Preferences
Non-Personal Identifiable Information
To improve our website and services, we also collect non-personal information. This includes:
- IP addresses
- Browsing activity
- Time and date of access
- Pages visited
- Browser type and language
- Software crash reports
- Device information
How We Use Your Information
- We make use of the data we gather in the ways listed below:
- To Provide Services: To allow you to register an account, place bets, process payments, and participate in our gaming products and services.
- To Improve Our Services: To analyse trends, track user activities, improve the functionality and user experience of our website, and ensure the platform’s security.
- For Marketing and communication purposes, with your consent, we may send promotional emails, SMS messages, or push notifications about new offers, services, and bonuses. You can stop receiving marketing messages at any time.
- Legal and Regulatory Compliance: To comply with our legal obligations, prevent fraud, and ensure responsible gambling.
Cookies and Tracking Technologies
We use tracking technologies, including cookies, to enhance your online experience. These tools help us:
- Remember your preferences
- Improve the performance of our website.
- Personalise your gaming experience.
For more information, please review our Cookie Policy.
How We Protect Your Information
We understand the importance of securing your data. We use industry-standard security measures to protect your personal information, including 128-bit encryption and secure servers. We store your data in encrypted, password-protected databases, and all financial transactions are processed through secure systems.
However, while we take significant precautions to protect your data, we cannot guarantee 100% security due to the inherent risks of online communication.
Your Rights Over Your Information
With relation to the personal information we have about you, you are entitled to the following:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: If you believe any information we hold is inaccurate or incomplete, you can request that it be corrected.
- Right to Erasure: You may request the deletion of your data in certain circumstances.
- Right to Object: You have the right to object to our use of your data for direct marketing or legitimate business interests.
- Right to Data Portability: You can request that your data be provided in a portable format, allowing you to transfer it to another service provider.
To exercise any of these rights, please get in touch with us at [email protected]. We will respond to your enquiry within 30 days.
Sharing Your Personal Information
Your information is never sold to any parties. Nonetheless, the following companies may receive your data from us:
- Service Providers: We share your data with trusted third-party service providers who assist with payment processing, account verification, and customer support.
- Legal and Regulatory Authorities: We may disclose your data to comply with legal obligations or to protect our rights or the rights of others.
- Third-Party Analytics: We may use third-party analytics services, such as Google Analytics, to analyse traffic and improve the website’s performance.
We will take reasonable steps to ensure that any third parties who process your data adhere to strict data protection standards.
Retention of Your Data
We retain your data for as long as necessary to fulfil the purposes outlined in this Privacy Policy and as required by law. Once we no longer need your data, we securely delete or anonymise it.
Third-Party Websites
Our website may contain links to outside websites that are not under our control. We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policies of any websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If anything changes, we will update the “Last Updated” date at the top of this page. Significant changes will be communicated to you via email or through notifications on our platform.
We encourage you to check our Privacy Policy frequently to stay informed about our efforts to secure your personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please get in touch with our Data Protection Officer at [email protected]